At Gift Palace, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we’re here to help—subject to the following terms and conditions.
Products can be returned within 7 days of purchase or delivery.
Items must be unused, undamaged, and in original packaging with the receipt or proof of purchase.
Returns are accepted for:
Damaged or defective products
Wrong item delivered
Quality issues
Non-Returnable Items:
Personalized or customized gifts
Items damaged due to misuse or negligence
Perishable or clearance items (if applicable)
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, refunds will be processed within 7–10 working days.
Refunds will be made via:
Original payment method (for online orders), or
Cash/store adjustment (for in-store purchases)
Exchanges are allowed for eligible items, subject to stock availability.
If the price differs, the balance amount must be paid or refunded accordingly.
For online orders, customers are responsible for return shipping costs unless the item is defective or incorrect.
For in-store purchases, items must be returned directly to our shop.
Gift Palace reserves the right to refuse returns that do not meet the above conditions.
Products purchased during special offers or discounts may have limited return options.
For any return or refund related questions, please contact us:
???? Phone: 01728-128270
???? Email: info@giftpalace24.com
Gift Palace – Where Every Gift Feels Special.
